Terms and Conditions of Sale for ACORDA Speciality Coffee

These terms and conditions of sale apply to all purchases made from ACORDA Speciality Coffee, hereinafter referred to as "the seller". By completing a purchase, you accept these terms.

1. Seller Information

ACORDA Speciality Coffee
Email: info@acordakaffe.com
Website: acordakaffe.com

2. Products

We sell specialty coffee and related products. All products are described as accurately as possible, but colors and appearance may differ slightly from what is shown on screen. We reserve the right to change the product range without prior notice.

3. Prices

All prices are quoted in Norwegian kroner (NOK) and include value-added tax (VAT) where applicable. We reserve the right to change prices without prior notice. The applicable price is the one stated at the time of order placement.

4. Payment

We offer secure payment via Shopify Payments, which supports the most common payment cards. Payment is deducted at the time of ordering. All payment information is processed encrypted and in accordance with current security standards.

5. Order Confirmation

After placing an order, you will receive an order confirmation by email. This confirmation is a receipt that we have received your order. The purchase agreement is considered binding when the item has been shipped and you have received a shipping confirmation.

6. Delivery

We ship goods to addresses in Norway. Delivery time is normally 2–5 business days after the order is confirmed and payment is completed. Shipping is calculated at checkout based on weight and delivery address. We are not responsible for delays caused by the carrier or circumstances beyond our control (force majeure).

7. Subscriptions

We offer coffee subscriptions with regular deliveries. Subscriptions can be canceled at any time, effective from the next billing period. Cancellation is done via your customer account or by contacting us by email. Already paid deliveries will not be refunded unless there is a defect in the product.

8. Right of Withdrawal

In accordance with the Right of Withdrawal Act, you have a 14-day right of withdrawal for purchases made in the online store. The deadline runs from the day you receive the item. To exercise the right of withdrawal, you must inform us in writing at info@acordakaffe.com within the deadline, and return the item in unopened and original condition.

Note that fresh or custom-made goods (such as freshly ground coffee) are exempt from the right of withdrawal if the seal is broken, as the product cannot be resold for hygiene reasons. Return costs are borne by the customer unless the item is defective or incorrectly delivered.

9. Complaints and Defective Goods

If you receive a defective or faulty item, please contact us as soon as possible at info@acordakaffe.com with a description and preferably a photo of the defect. We will find a solution such as re-delivery, repair, or refund, in accordance with the Consumer Purchases Act.

The right to complain is 2 years from the date of purchase.

10. Damaged Delivery

If your package is visibly damaged upon receipt, please register the damage with the carrier immediately and take photos of the packaging and contents. Contact us at info@acordakaffe.com with the photos, and we will help you further with a complaint against the carrier.

11. Events, Tastings, and Courses

For tickets purchased for events, tastings, or courses, separate terms apply as stated at the time of purchase. Cancellations must be made at least 48 hours before the event to receive a full refund. In the event of cancellation by us, the full ticket price will be refunded automatically.

12. Changes to the Terms

We reserve the right to update these terms and conditions of sale. The current terms are always available on this page. Significant changes will be notified by email to registered customers well in advance of them taking effect.

Last updated: May 2026