Right of Withdrawal and Returns
These guidelines apply to consumer purchases made via acordakaffe.com.
14-Day Right of Withdrawal
When shopping online, consumers generally have the right to withdraw from a purchase within 14 days of receiving the goods. The right of withdrawal applies to purchases made online, with exceptions depending on product type.
To exercise your right of withdrawal, please contact us by email:
info@acordakaffe.com
Please include the following information in your inquiry:
| Information | Required |
|---|---|
| Full Name | Yes |
| Order Number | Yes |
| Email used for purchase | Yes |
| Product you wish to return | Yes |
| Reason | Optional, but helpful |
Important Exception for Coffee and Food Products
Coffee is a food product. For hygienic and food safety reasons, the right of withdrawal does not apply if the product has been opened, used, damaged, or if the seal has been broken after delivery.
| Product Condition | Return Accepted? |
|---|---|
| Unopened coffee bag, original condition | Usually yes |
| Opened coffee bag | Usually no |
| Damaged by customer | No |
| Incorrect product sent by us | Yes |
| Product damaged during delivery | Yes, after documentation |
| Defective product | Yes, after assessment |
Return Condition
Returned products must be unused, unopened, and in their original condition. The customer is responsible for safely returning the product, unless the return is due to an error by Acorda Spesialkaffe.
Return Shipping
If the customer exercises the right of withdrawal, the customer normally covers the return shipping cost. If the return is due to an error by Acorda Spesialkaffe, or if the product is defective or damaged during delivery, we will assess the case and find an appropriate solution.
Refund
Once a valid return is approved, the refund will be processed to the original payment method. Refunds are typically processed after the returned product has been received and inspected.
How to Send a Return Request
Send an email to:
info@acordakaffe.com
Subject line: Return Request – Order #[order number]
Last updated: May 2026